FAQ
What people ask about the basins
These are the questions that come up most often. If what you are looking for isn’t here, ask me directly. I answer every message myself.
01
The basin and the material
Does a natural stone basin hold up in use?
It does. I make the basins from hard types of stone and seal the surfaces with a professional product that stops water soaking into the stone. Once cured it is food-safe. The protection lasts several years.
Which types of stone are the basins made from?
Any type of stone that is hard and dense enough. Those don’t absorb water. The most common are granite, gneiss and migmatite, a mixed rock, but I also come across gabbro, diorite and diabase. The list is an example, not a limit: what matters is how hard and dense the stone is, not what it is called. A single stone often contains several minerals.
Why are no two basins alike?
Because the shape comes from the stone, not from a mould. Every boulder is a different size and shape. The colour and pattern only show once the basin has been hollowed out and roughly ground. Two basins made from the same type of stone can look very different: the same name doesn’t mean the same shade or pattern.
Does the stone have veins or variation in shade?
It does, and that is the whole point. Veins and differences in shade belong to the stone; they aren’t flaws. What usually delights people most is the pattern revealed inside the stone.
Do you make anything other than basins?
Mostly I make basins. The same stone also becomes mortars, bowls and bird baths for the garden. I have made lamps from natural stone, too. There are photos of these on the Other work page. Feel free to ask and I’ll tell you whether what you have in mind can be done.
02
Installation and care
What does installing the basin require?
A sturdy countertop, a tap and a drain valve. The valve is tightened through the drain hole of the basin, which fixes the basin to the countertop and seals the joint. A silicone suitable for natural stone also goes between the basin and the countertop. The drain hole comes ready drilled.
Does the drain valve come with the basin?
No, it doesn’t. There are so many kinds of valve that it is better for you to choose the one you like.
How do I clean the basin?
With mild soap and a soft cloth. Don’t use acidic cleaners, descalers, strongly alkaline products (such as degreasers and ammonia) or abrasive sponges, because they eat away the sealant.
How often does the sealant need renewing?
According to the manufacturer, the sealant lasts several years on hard stone. How long depends on what the basin is cleaned with and, outdoors, on how much direct sunlight it gets. Renewing it is up to the owner, much like oiling wooden furniture. The sign that it needs renewing is that water no longer beads on the surface but darkens the stone instead.
Can the stone handle hot water, hair dye and toothpaste?
Hot water, soap and toothpaste don’t harm the surface. Hair dye and nail polish remover, on the other hand, are best wiped off as soon as possible so that the sealant doesn’t wear.
Can the basin be left outside over the winter?
A basin kept outdoors, such as a bird bath, is best emptied for the winter. Freezing water expands, and that strains any stone.
03
Ordering and delivery
Can a basin be made from my own stone?
It can. If there is a suitable boulder in your garden or on the shore at your cottage, it can become an indoor basin or, say, a bird bath for the garden. Send me a few photos of the stone and I’ll tell you straight whether it can be worked.
How long does delivery take?
A ready-made basin ships within three days of your order. Custom work takes 2–4 weeks from when a suitable stone has been found. Finding the stone is the slowest stage of the work and can’t be scheduled in advance.
How do I order and how do I pay?
Send an email or call. There is no online shop, because every basin is one of a kind. For custom work, payment is split in two: half before the work starts and half before delivery. We agree on the payment method at the same time.
How is the basin delivered?
The basins are sent by post. They are heavy, so the delivery method and price always depend on the address: tell me where the basin is going and I’ll work out the delivery and its price. You can also collect the basin by arrangement.
What determines the price of a basin?
The size of the stone and how long the hollowing takes. A small basin takes a couple of days, a larger one can take more than a week. You know the price before the work begins.
Can I come to see the basins or choose a stone on site?
For safety reasons I don’t take visitors at the workshop: hollowing sends stone dust into the air and sharp fragments of stone flying. I’m happy to send more photos and exact measurements of a basin, and collection can be arranged separately.
Will I see the basin before it is sent?
You will. For custom work I send photos as the work goes on and let you know where things stand, and I send a photo of the finished basin before it is posted. The real shade and pattern of the stone only become clear during grinding: they belong to the material and can’t be promised in advance. That is worth knowing before you order, because a confirmed custom order is binding.
Custom work and basins from your own stone have a page of their own.
A basin from your own stoneStill have questions?
Ask me directly and I’ll answer myself. There are no silly questions: a basin is a big purchase, and stone is a material few people know much about beforehand.