Terms of sale

Aregran (Nikolas Areva), business ID 3645759-8, based in Turku, Finland. Contact details are on the contact page.

Hand-carved vessel basins from Finnish natural stone. Every basin is a single piece made from one stone. The photos on the site show the very basin they belong to.

The colour, pattern and shade of the surface vary from piece to piece. These are not defects but properties of the material. Hand-worked stone also has the usual variation in dimensions, so the dimensions given are approximate.

The prices of the basins are shown on the site and include 25.5% VAT. The price covers the finished, sealed basin with its drain hole already drilled. Delivery costs are not included in the price and are agreed separately.

Orders are made by email, by phone or through the contact form on the site. A sale is made when the order has been confirmed by both sides. Until then, neither side is bound by anything.

For custom work, payment is split in two: half before the work starts and half before delivery. For a ready-made basin, the payment method is agreed when the order is placed.

A ready-made basin ships within three days of the order. Custom work is delivered 2–4 weeks from the moment a suitable stone has been found. Finding the stone cannot be scheduled in advance, so it is not counted in the delivery time.

The basins are heavy, so the delivery method and price are agreed case by case before the order is confirmed. You can also collect the basin by arrangement. For safety reasons, customers are not received at the workshop.

Check the shipment when you receive it. If the packaging has been damaged in transit, report it straight away, with a photo if possible.

When you buy a ready-made basin at a distance, as a consumer you have the right to withdraw from the purchase within 14 days of receiving the basin. Tell me by email or phone that you are withdrawing. The buyer pays the return costs, and the basin must be in the condition in which it was received.

There is no right of withdrawal for custom work. Under the Finnish Consumer Protection Act, the right of withdrawal does not apply to goods made or modified to the consumer’s specifications. A custom basin is made from a stone found specifically for that order and cannot be resold as it is.

The right of withdrawal does not apply to purchases made by business customers.

No separate guarantee is given, but the statutory liability for defects applies. If the basin has a defect, report it within a reasonable time of noticing it. The defect will primarily be repaired or the basin replaced. If that is not possible, a price reduction or cancellation of the sale applies.

The stone’s own variation in shade or pattern, its natural outer surface and the usual variation in dimensions, all of which are described in advance, are not considered defects. Liability also does not cover damage caused by use against the instructions, for example washing with an acidic or strongly alkaline cleaner, or leaving the basin outdoors full of water in freezing weather.

The maker is responsible for the product being intact up to the moment of handover. The maker is not responsible for damage caused by the product being dropped, handled incorrectly, moved or installed after handover. Installation is always carried out by a professional of the customer’s choice.

Please contact me first: most things can be sorted out with a single message. If the matter is not resolved, a consumer can take it to the Consumer Disputes Board in Finland. Advice is also available from the consumer advisory service of the Finnish Competition and Consumer Authority.